Thank you for choosing Leytonstone Florist for your online flower delivery needs in Leytonstone and the surrounding areas. These Terms & Conditions set out the legal terms that apply to your use of our website and your orders for flower arrangements, gifts, and flower delivery. Please read them carefully before placing an order. By using our website or services, you agree to be legally bound by these Terms & Conditions.
These Terms & Conditions apply to all online purchases made by customers residing in or ordering for delivery throughout Leytonstone and neighbouring districts. They govern your relationship with Leytonstone Florist regarding the ordering, payment, delivery, and cancellation of flower products and services via our e-commerce platform.
2.1 Product Selection
Browse our online selection of floral arrangements, bouquets, and gifts. Each product description includes images, details, prices, and availability. Please note that flowers and arrangements are subject to seasonal availability, and substitutions may be made with blooms of equal or greater value at our discretion, in line with industry standards.
2.2 Placing Your Order
To place an order, add your chosen items to the basket and proceed to checkout. You will be required to provide delivery details, recipient information, preferred delivery date and any special instructions. Please ensure all details are accurate; Leytonstone Florist cannot be held responsible for failed deliveries due to incorrect or incomplete information. Once you confirm your order, you will be presented with a summary for final review before payment is made.
2.3 Order Confirmation
After completing your payment, you will receive an on-screen confirmation and, where applicable, an order acknowledgement. This acknowledgement does not constitute acceptance of your order. Our acceptance and a binding contract arise only when we have confirmed your order for dispatch.
2.4 Amending Your Order
After placing your order, amendments may not always be possible, especially if the order is already being prepared for dispatch. Contact us promptly if an amendment is needed. If changes can be accommodated, we will advise you accordingly.
3.1 Payment Methods
Our website securely accepts most major credit and debit cards, as well as other payment methods as indicated at checkout. All amounts are payable in GBP (£ Sterling) and must be received in full before orders are prepared or dispatched.
3.2 Payment Security
We use secure payment gateways to protect your financial information. Leytonstone Florist does not store your payment data beyond what is necessary for processing your transaction. Full details can be found in our Privacy Policy.
3.3 Pricing
All prices shown on our website include VAT (where applicable) and are accurate at the date of publication. Delivery charges are clearly highlighted during checkout. We reserve the right to amend prices at any time but changes will not affect confirmed orders.
4.1 Delivery Areas
We offer flower delivery throughout Leytonstone and surrounding locations as stated on our website. Delivery outside standard areas may be available upon request and subject to additional charges and timing.
4.2 Delivery Times and Dates
You may select your preferred delivery date at checkout. While we do our utmost to meet these preferences, circumstances outside our control may occasionally affect delivery times. We will notify you of any known delays as soon as possible. Same-day and next-day deliveries are subject to availability and cut-off times as displayed on our site.
4.3 Delivery Instructions
Please provide clear delivery instructions (e.g., leave with neighbour, safe place) when placing your order. If the recipient is unavailable, we may leave the flowers with a neighbour, in a designated safe place, or attempt re-delivery, following any instructions provided.
4.4 Acceptance of Delivery
The responsibility for your order passes to the recipient upon delivery at the address provided. We are not liable for any loss or damage to products after delivery has been completed.
5.1 Cancellation Policy
Should you wish to cancel your order, please contact us without delay. Cancellations will be accepted if requested more than 24 hours before the scheduled delivery date. Cancellations received less than 24 hours before delivery, or after an order has been prepared or dispatched, may not be eligible for a refund, and you may be charged the full order value.
5.2 Refunds
In the rare event that we are unable to fulfil your order (e.g., product unavailable, delivery constraints), we will contact you to arrange an alternative or issue a full refund. Refunds will be made to the original method of payment within 7-10 working days following confirmation.
5.3 Returns and Quality Concerns
Due to the perishable nature of flowers, we do not accept returns. In the event that you are unsatisfied with the quality or condition of your delivered flowers, please contact us within 24 hours of delivery with photographic evidence. Where genuine concerns are raised and validated, remedy may be offered in the form of replacement, partial, or full refund at our discretion.
5.4 Non-perishable Items
For non-perishable items (e.g., vases, gifts), you have the right to return goods within 14 days of delivery provided they are in their original condition and packaging. Return postage costs will be borne by the customer unless the item is faulty or delivered in error.
6.1 General Exclusions
Leytonstone Florist does not accept liability for any indirect or consequential losses arising from the use of our website or products. Our liability to you in connection with any order will not exceed the total price paid for that order.
6.2 Circumstances Beyond Our Control
We will not be liable or responsible for any delay or failure to perform our obligations under these Terms & Conditions if caused by events outside our reasonable control, including (but not limited to) acts of God, war, terrorism, strike, lockdown, extreme weather, or supplier failure.
6.3 Customers’ Responsibilities
You are responsible for ensuring recipient details, delivery addresses, and delivery instructions are accurate and complete. Failure to do so may result in delays or failed deliveries, for which we do not accept liability. Should delivery issues arise from incorrect information provided by you, additional charges may apply for redelivery.
All content on the Leytonstone Florist website, including but not limited to images, text, design, logos, and graphics, is the property of Leytonstone Florist or our licensors. Use or reproduction without prior consent is strictly prohibited.
Your privacy is important to us. Information provided by you for order processing will be used in accordance with our Privacy Policy and current data protection laws in the UK, including the UK GDPR. We only collect and store information necessary to fulfil your order and to improve our services.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes or claims arising out of or in connection with these Terms, use of our website, or booking of flower delivery services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Leytonstone Florist reserves the right to update or amend these Terms & Conditions at any time to reflect changes to our business, services, or legal requirements. The version displayed on our website will always be the latest, and we recommend checking periodically for updates. Placing an order following any changes will indicate your acceptance of the revised Terms.
If you have any questions regarding these Terms & Conditions or an order, please contact our customer service team using the channels provided on our website. Our team is available to assist with enquiries and to resolve any issues you may encounter.
Note: These Terms & Conditions apply to all customers ordering flower delivery in Leytonstone and the wider vicinity. By purchasing from Leytonstone Florist, you acknowledge and accept these conditions as forming the contract between us for every transaction.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Leytonstone, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Leytonstone.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
